115 is a new private members club opening in Central Hong Kong, re-established from the 23-year legacy of dragon-i. Built around music, genuine connection, and a curated founding community — this role is an opportunity to own and grow a membership programme from the founding stage.

The Membership Manager is the primary relationship between the club and its members. This is not a coordination role. The right person combines natural sales instinct, genuine warmth, and the operational discipline to run a pipeline, maintain a CRM, and be on the floor — in the conversations that matter.

KEY RESPONSIBILITIES

Membership Sales & Pipeline

— Own the full membership sales cycle from first enquiry through to signed enrollment letter and activated profile.

— Manage the sales pipeline tracker daily — every prospect has a next action, a date, and an owner.

— Conduct tours, membership conversations, and follow-ups in person, by phone, and via WhatsApp.

— Close membership sales across all three tiers with a conversion-focused but relationship-first approach.

— Manage inbound enquiries from Instagram, the website, and event leads within a 24-hour response window.

— Be the primary point of contact for all members from activation through renewal.

— Maintain member profiles in the CRM — preferences, visit notes, relationship flags — updated after every interaction.

— Identify members at risk of lapsing and manage proactive outreach before any formal renewal window.

— Drive the referral programme — activating members to introduce their networks through events, personal conversations, and targeted outreach.

— Manage the annual renewal cycle, beginning outreach 90 days before each member's anniversary.

— Attend all membership events and activations — working the room as a sales and relationship asset, not as an operations role.

— Build a prospect list from every event and follow up personally within 24 hours.

— Work closely with the events and programming team to ensure the membership pipeline is embedded in every event strategy.

— Represent 115 at external meetings, business development visits, and partner events.

— Report weekly to the founders on pipeline status, conversion rates, and membership health.

— Maintain the Activation Tracker and coordinate with the finance team on payment confirmation and credit loading.

— Brief the floor and guest relations team on member profiles ahead of visits.

— Manage the committee and ambassador programme — relationships, quarterly touchpoints, and referral tracking.

CANDIDATE PROFILE

Experience

— 3 to 6 years in luxury hospitality, private members clubs, high-end F&B, lifestyle brands, or relationship-driven sales.

— Demonstrable experience managing HNW individuals, senior executives, or clients with high personal spend.

— Track record of meeting and exceeding sales or membership targets.

— Experience with CRM systems and pipeline management — EBSPOS, Salesforce, HubSpot, or equivalent.

Skills & Attributes

— Natural sales instinct without the sales manner — closes through relationship and trust, not pitch.

— Exceptional interpersonal skills across cultures, ages, and backgrounds.

— Organised and disciplined with pipeline and CRM hygiene — the tracker is always current.

— Confident working independently and as part of a small, fast-moving founding team.

— Genuine interest in music, culture, and the community 115 is building — this matters.

— Cantonese and English fluent. Mandarin a strong advantage.

The Right Fit

This role suits someone who has worked at the guest-facing, relationship-driving level of a premium hospitality or lifestyle environment and is ready to step up into full ownership of a programme. The founding stage means building the systems, the habits, and the community — not inheriting them. The right person will find that exciting, not daunting.

— Base salary: commensurate with experience — to be discussed at interview stage.

— Commission: 2% on every membership sale personally closed, across all tiers.

— Volume bonus: shared pool triggered at 20, 25, and 30 memberships sold per month.

— Founding team status: your involvement from this stage is part of your story and your compensation in ways that extend beyond the salary.