Key Responsibilities

1. Equipment Repair

• Perform repair and replacement of mobile device components (e.g. screens, batteries), laptop parts, and printer components

• Carry out hardware diagnostics, troubleshooting, repair and cleaning

2. Software Support Software support

• Perform system reset, driver troubleshooting, and software installation/configuration

3. On-site Repair Service

• Provide on-site repair services at customer-designated locations

• Offer professional advice and technical support to customers

4. Diagnostics & Testing Fault detection and testing

• Accurately identify equipment issues and conduct functional testing to ensure proper operation

5. Documentation & Inventory Management & Record

• Maintain service records, including repair reports and parts usage logs

• Assist in inventory tracking and stocktaking of materials

Job Requirements

1. Technical Skills

• Proven experience in repairing mobile devices, laptops, and printers

2. Communication Skills

• Ability to clearly and effectively explain technical issues and repair processes to customers

• Detail-oriented with strong awareness of component handling and data security during repair processes

Employee Benefits

• 5-day work week

• Medical Insurance coverage

• Annual performance-based bonus

If you’re a proactive team player with a passion for IT support, we’d love to hear from you!

All personal data collected will be kept strictly confidential and used solely for recruitment purposes.