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Job Description
Responsibilities:
* 24x7 Network and System Monitoring
* Incident, Problem, and Change Support
* Tier 1 Coordination and Tier 2 Technical Support
* Operational Coordination and Escalation
* Network and System Troubleshooting
* Reporting and Communication
* Operational Documentation and Continuous Improvement
Requirements:
* 2-5 years of experience in networking or NOC operations; prior NOC experience is preferred.
* Strong hands on troubleshooting and analytical skills.
* In depth knowledge of IP networking protocols including TCP/IP, ARP, STP, DHCP, VRRP, OSPF, BGP, and SNMP.
* Hands on experience with networking devices from vendors such as Cisco, Huawei, Juniper, Arista, Aruba and Ruckus.
* Experience with network monitoring and management tools such as SolarWinds, Zabbix, PRTG, SevOne, Netbrain, and Cacti.
* Strong documentation and reporting skills.
* Ability to work under pressure and manage multiple concurrent issues.
* Ability to work extended and flexible 24x7 shift schedules, including night and weekend support.
* Holder of Cisco CCNP or equivalent (e.g. Huawei HCIP) is required, ITIL Foundation certification is an advantage.
Proficiency in Cantonese and English is required; Mandarin is an advantage.
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將軍澳工業邨-Tseung Kwan O, Sai Kung
將軍澳工業邨
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