Our client is an American mobility as a service provider looking for an Operations (CS) Executiveto join their team.

Responsibilities

• Provide virtual / call / face to face support with assistance to driver partners through the onboarding process and walk them through the app in the most efficient way possible, as well as assisting any other Ops initiatives

• Deliver high quality driver support and driver satisfaction while solving complex inbound or outbound driver issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support

• Work on both phone and ticket-based cases, if relevant, and resolve escalations

Requirements

• Self-driven, independent, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users

• Strong communication skills whether through phone or messaging or in-person communication

• Fluency in Cantonese is a must, fluency in English is preferred

• Ability to persuasively demonstrate product and industry knowledge to users and problem - solving skills

• Strong interpersonal skills to build and maintain relationships

• Good knowledge of the industry is a plus

• At least 1 year experience in the customer service industry

• Preferably have front line CS experience

• Sales experience is a plus