The ideal candidate will oversee the policy administration of life insurance policies, ensuring compliance with company policies and regulatory standards while providing exceptional service to clients and agents.

Key Responsibilities:

• Policy Administration:

  • Assist in managing the complete lifecycle of life insurance policies, from application to issuance and servicing.

  • Ensure accurate and timely processing of policy documents, including endorsements, renewals.

Compliance and Quality Assurance:

• Monitor compliance with regulatory requirements and internal policies, ensuring adherence to standards.

• Perform regular audits of policy files to ensure accuracy and completeness.

• Customer Support:

  • Address escalated customer inquiries and resolve complex issues related to policy administration.

  • Serve as a liaison between clients, agents, and underwriters to facilitate communication and problem resolution.

• Process Improvement:

  • Identify opportunities to enhance policy administration processes and improve operational efficiency.

  • Collaborate with cross-functional teams to implement best practices and new technologies.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field.

• 5+ years of experience in policy administration within the life insurance industry

• Strong understanding of insurance products, regulatory requirements, and policy administration processes.

• Excellent analytical, problem-solving, and organizational skills.

• Proficiency in insurance software systems and Microsoft Office Suite.

• Strong communication and interpersonal skills, with a focus on teamwork and customer service.

• Ability to manage multiple priorities in a fast-paced environment.