My client is a top international insurance company, currently they are seeking talented QA Senior Officer to drive their business.

*Welcome call centre customer services staff with IIQE Paper 1, 2,3*

Job Description:

Contribute to the achievement of business goals and objectives of the Business Assurance team by providing tele-services to customers and agents to ensure the legitimacy of business through post sales / audit / servicing call and also phone bind confirmation service on multi-channel to support on business growth and after sales customer service

Responsibilities:

• Conduct outbound post-sales verification calls to ensure policy sales are legitimate and comply with regulations.
• Perform welcome calls to new customers and support various service campaigns as required.
• Make investigative calls for the Compliance team to look into potential misconduct or fraud.
• Contact customers and agents to confirm policy details, speeding up the application and issuance process.
• Handle difficult customers and complaints, coordinating with other departments to find resolutions.
• Accurately document all call activities and findings in the company's systems.
• Report any abnormalities, suspicious activities, or critical customer feedback to management.
• Assist in writing call scripts for specific audit or investigation cases.
• Help the team achieve key performance targets for quality, service level, and efficiency.
• Gather customer feedback and market intelligence during interactions to support business improvement

Requirements:

• Full Cert of HKDSE/ HKCEE
• Experience in handling hotline and complaints or proven sales experience
• Candidate with Hong Kong Insurance Intermediary Examination Paper 1, 2, 3 and 5 is a must
• Fast Pace with Good Communication Skills
• Good command of spoken and written English and Chinese & PC skills
• Basic insurance knowledge would be definitely an advantage