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1 to 3 yrs


Bachelor

$28K-36K/M

5-day work week, birthday leave, bank holidays

Year-end bonus

Dental plan, medical plan, family medical plan

WallStone Partners & Company

  • Active within 3 days

5 to 10 yrs


Bachelor

$40K-50K/M

14 days of paid annual leave, birthday leave, marriage leave, etc

Dental plan, family and personal medical insurance provided

Access to employee wellness center facilities

5 to 10 yrs


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$45K-55K/M

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Bachelor

$35K-49K/M

5-day work week

5 to 10 yrs


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Negotiable

Medical plan provided

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5 to 10 yrs


Bachelor

$45K-50K/M

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Business Quality Assurance– Senior Officer 28-35K

WallStone Partners & Company·Human Resources Management / Consultancy
Replied to 4 talents in 7 days
HK $28K-36K/Month
Bachelor
1 to 3 yrs exp
HK work permit required
More than 8 hours/day, 5 days per week

Send application message

Work benefits
Birthday leave
Bank holidays
Year-end bonus
Dental plan
Extra Medical Insurance
Family medical plan

Job Description

My client is a top international insurance company, currently they are seeking talented QA Senior Officer to drive their business.

*Welcome call centre customer services staff with IIQE Paper 1, 2,3*

Job Description:

Contribute to the achievement of business goals and objectives of the Business Assurance team by providing tele-services to customers and agents to ensure the legitimacy of business through post sales / audit / servicing call and also phone bind confirmation service on multi-channel to support on business growth and after sales customer service

Responsibilities:

  • Conduct outbound post-sales verification calls to ensure policy sales are legitimate and comply with regulations.
  • Perform welcome calls to new customers and support various service campaigns as required.
  • Make investigative calls for the Compliance team to look into potential misconduct or fraud.
  • Contact customers and agents to confirm policy details, speeding up the application and issuance process.
  • Handle difficult customers and complaints, coordinating with other departments to find resolutions.
  • Accurately document all call activities and findings in the company's systems.
  • Report any abnormalities, suspicious activities, or critical customer feedback to management.
  • Assist in writing call scripts for specific audit or investigation cases.
  • Help the team achieve key performance targets for quality, service level, and efficiency.
  • Gather customer feedback and market intelligence during interactions to support business improvement

Requirements:

  • Full Cert of HKDSE/ HKCEE
  • Experience in handling hotline and complaints or proven sales experience
  • Candidate with Hong Kong Insurance Intermediary Examination Paper 1, 2, 3 and 5 is a must
  • Fast Pace with Good Communication Skills
  • Good command of spoken and written English and Chinese & PC skills
  • Basic insurance knowledge would be definitely an advantage


Languages
English
Mandarin
Cantonese
Skills
Insurance Operations
Service Quality Management

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Andy Ho
WallStone Partners & Company · Consultant
Active within 3 days

Job Location

WallStone Partners & Company Limited-Tsim Sha Tsui, Yau Tsim Mong

尖沙咀廣東道海港城Wharf T&T CentreSuite 608-9, 6/F

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Company Overview

WallStone Partners is a Hong Kong based HR Consultancy Firms dedicated in providing a wide range of services and diversified expertise to its clients. Our firm is owned by a team of seasoned business professionals each in their own field of expertise. Together, along with our senior consultants, we’ve built strong relations with our clients in addition to a proven track record in multiple industries. With strong business acumen, fully conversant with commercial practices we strive to deliver our best service at all times. Attention to detail, coupled with strong work ethics, WallStone is committed in providing the best possible solution dedicated to our client’s success. WHY WallStone? WallStone has been dedicated to excellence in providing One Stop HR solutions to the international companies with operations based in Hong Kong & Asia. Our reputation is based on our successful track record, creative and consultative approach, and commitment to quality, integrity and professionalism as well as an ability to develop enduring, effective working relationships with both clients and candidates. * One Stop HR Solutions * Salary Index/ Market Information * Professional Consultants * Teamwork is the Key to Our Success * Stable Employees with Periodic Training Service Outline: - Placement Services & Executive Search - Outsourcing Solutions - Project Management - HR Administration outsource Service


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