About the role

We are seeking an experienced Customer Experience Specialist to join our team at FreightAmigo Services Limited in Kowloon Tong. This is a full-time, 5-day work week position that will be responsible for providing exceptional customer service and support to our clients throughout the relocation process.

What you'll be doing

• Serve as the primary point of contact for customers, responding to inquiries, addressing concerns, and ensuring a smooth relocation experience

• Coordinate and facilitate the relocation process, liaising with internal teams and external partners to ensure timely delivery of services

• Proactively communicate with customers, providing regular updates and managing their expectations throughout the relocation

• Identify and resolve any issues or challenges that arise during the relocation process, providing creative solutions to meet customer needs

• Maintain detailed records and documentation related to customer interactions and the relocation process

• Contribute to the continuous improvement of our customer experience by providing feedback and recommendations

What we're looking for

• Minimum 2 years of experience in a customer-facing role, preferably within the relocation, freight/cargo forwarding or related industry

• High responsibility, Mature, Strong communication and interpersonal skills, with the ability to build rapport and effectively manage customer relationships

• Excellent problem-solving and critical thinking skills, with the ability to think creatively to find solutions

• Proficient in using customer relationship management (CRM) systems and other relevant software tools

• Highly organised and detail-oriented, with the ability to multitask and prioritise effectively

• Fluency in English and Cantonese, with additional language skills being an advantage

What we offer

At FreightAmigo Services Limited, we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive benefits package, and excellent opportunities for career development and growth. We also prioritise the well-being of our employees and provide a range of health and wellness initiatives to support a healthy work-life balance.

About us

FreightAmigo Services Limited is a leading provider of freight and cargo forwarding services, specialising in domestic and international relocations. With a strong focus on customer satisfaction, we have built a reputation for delivering reliable and efficient services to businesses and individuals alike. Our team of dedicated professionals is committed to exceeding our clients' expectations and helping them navigate the complexities of the relocation process with ease.

Apply now to join our team and be a part of the exciting journey ahead!