Job Title: Salesforce Consultant

About Bright System

Since 2012, Bright System has been a trusted official Salesforce Partner in Hong Kong. We are 100% dedicated to the Salesforce ecosystem, focusing deeply on our clients' business operations to optimize workflows, boost revenue, and achieve long-term success. We don't just write code or configure settings; we drive holistic digital transformation. If you are passionate about blending business acumen with cutting-edge CRM and AI technology to solve real-world challenges, you belong with our team.

The Role

We are looking for a proactive and commercially minded Salesforce Consultant to join our core digital transformation team. In this role, you will bridge the gap between technical possibilities and business realities. You will work closely with clients to understand their daily pain points, design tailored Salesforce solutions, and help them unlock new efficiencies using the latest Salesforce innovations, including Agentforce, Data Cloud, and Einstein AI. You will be joining a fast-paced, highly collaborative environment where precision, continuous learning, and a "business-first" mindset are highly valued.

Key Responsibilities

• Business Analysis & Discovery: Conduct strategic discovery sessions with clients to uncover their operational bottlenecks, sales processes, and service goals. Translate these business needs into actionable, scalable Salesforce solutions without relying on heavy IT jargon.

• End-to-End Implementation: Configure, customize, and deploy Salesforce solutions (primarily Sales Cloud and Service Cloud) that directly address client objectives, ensuring a smooth digital transformation journey from kickoff to go-live.

• AI & Innovation Advisory: Keep a pulse on the latest Salesforce ecosystem trends—specifically Agentforce and generative AI capabilities—and proactively advise clients on how to leverage autonomous agents and automated workflows to scale their operations.

• Data & System Architecture: Assist in designing data models and workflows that maintain high data integrity, laying the groundwork for clients to eventually utilize advanced analytics and Data Cloud.

• Client Training & Adoption: Lead user training sessions and develop change management strategies to ensure high platform adoption rates, helping clients realize the maximum return on their Salesforce investment.

• Continuous Strategic Partnership: Act as an ongoing advisor for clients. Conduct post-implementation reviews and propose platform enhancements that align with their evolving business roadmaps.

Requirements

• Experience: Minimum 1 year of hands-on experience in Salesforce configuration, implementation, or consulting.

• Certification: Must hold an active Salesforce Certified Administrator credential. (Additional certifications like Sales Cloud Consultant, Service Cloud Consultant, or AI Associate are a strong plus).

• Business Acumen: Strong ability to "speak business." You must be comfortable discussing sales pipelines, customer retention strategies, and operational KPIs, rather than just technical specifications.

• Analytical Problem Solving: Agile and results-driven, with a proven track record of mapping complex business processes to out-of-the-box Salesforce functionalities.

• Communication: Exceptional verbal and written communication skills (English and Cantonese) to effectively manage client expectations, run workshops, and collaborate seamlessly with our internal engineering and strategy teams.