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Senior IT Specialist (Services Management)

Global Executive·Human Resources Management / Consultancy
Replied today
HK$ *****
Bachelor
5 to 10 yrs exp
HK Residents Only
9.0 hrs/day, 5 days/wk, Office work

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Work benefits
5-day week

Job Description

Major Responsibilities

A member of the Services Management team to deliver service excellence and provide service support to banks and business partners primarily with respect to their usage of the SWIFT messaging systems, Faster Payment System and other application systems for operation of the highly secure and mission-critical interbank clearing and settlement applications. Duties include:

  • Attending to the services support hotline and providing high quality support to the users relating to the system operations and performing problem solving

  • Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures and drill activities, fulfilling relevant service agreements and/or regulatory requirements

  • Communicating with banks and business partners in relation to the Company’s services and projects mainly through preparation and issuance of circulars and technical notes, detailing system enhancements and major system releases for users to make the necessary preparatory arrangements

  • Assisting in managing development and maintenance works for the company’s website, collaborating with vendor, technology teams and business stakeholders

  • Assisting in administrative and documentation works including preparation of working instructions and procedures

  • Performing shift duty on a roster basis

Requirements

  • University education preferably in business administration or information technology related disciplines

  • At least 5 years’ experience for Specialist I (or 3 years’ experience for Specialist II) in the areas of: (i) coordinating implementation and roll-out of systems preferably financial/banking applications, (ii) supporting help-desk for providing system support to users, or (iii) operations of payment systems or banking/financial applications.

  • Experience in back-office operation or service with coordination and supporting roles interfacing with internal/external users, stakeholders, and service providers would also be considered

  • Knowledge of operating and supporting SWIFT messaging systems is an advantage

  • Knowledge of credit data operation, web technology and ITIL processes is a plus

  • Fluency in both written and spoken English and Chinese, and fluency in Putonghua is an advantage

  • Able to work independently with good communication skill and customer-oriented mindset

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Languages
English
Cantonese
Mandarin
Skills
Problem Analysis
IT Risk
Network Troubleshooting
IP Networking
Network Installation

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Lawrence Wong
Global Executive · Recruiter
Online · Active Recruiter

Job Location

牛頭角-Ngau Tau Kok, Kwun Tong

牛頭角

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Company Overview

About Us Recruiting for the Greater China area is a challenge but a must. Global Executive Consultants Ltd (GlobalExec) is one of the most successful and fastest growing total human resources solution providers in Asia, with a strong focus and expertise in catering to staffing needs of clients in Greater China area. HISTORY Founded in 1996, GlobalExec provides total human resources solutions by combining local intelligence with a global perspective. Over 20 years, our operation has expanded and is now operating out of the four major key cities in Greater China - Hong Kong SAR, Beijing, Shanghai and Guangzhou. GlobalExec has been widely acclaimed as one of the largest professional recruitment firms offering proven human resources solutions to multinational companies. OUR CLIENTS Our clientele comprises leading corporate and consumer banks, hardware and software vendors, telecommunications companies, and most of the Fortune 500 companies. OUR EXPERTISE GlobalExec aims at delivering the best in executives, professionals, specialists, middle and line management to international companies based in or operating from Hong Kong and Greater China. With our local branches in Beijing, Shanghai, and Guangzhou, our experienced consultants meticulously select the most valuable asset for your organization - your people. Banking and Finance Information Technology Commercial Services Manufacturing industries General Recruitment


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