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Assistant Customer Service Manager (Remote Banking Centre)
Classy Wheeler·Human Resources Management / Consultancy
Job Description
Company Description: A leading Hong Kong-based financial institution providing comprehensive retail and corporate banking services, with strong expertise in digital and remote banking solutions.
Location: Hung Hom, Hong Kong
Nature: Renewable Contract
Job Title: Assistant Customer Service Manager (Remote Banking Centre)
Responsibilities
• Supervise daily customer service operations in the remote banking center
• Support the Centre Manager in overseeing a team of 5–7 staff members
• Ensure service quality and compliance with internal policies and regulatory standards
• Handle customer inquiries and resolve issues promptly and professionally
• Monitor team performance and provide coaching to improve efficiency and service delivery
• Assist in workflow improvements and contribute to process optimization initiatives
• Prepare reports and updates for management review
Requirements
• Bachelor’s degree or equivalent qualification in business, finance, or related discipline
• 2–5 years of customer service or banking experience, ideally in remote or online banking operations
• Prior experience in major Chinese banks such as CCBA, BOCHK, ICBC, or CITIC is highly preferred
• Strong communication and interpersonal skills with the ability to lead and motivate a team
• Detail-oriented, organized, and able to manage multiple tasks under pressure
• Good problem-solving skills and customer-focused mindset
• Proficiency in both English and Chinese, with strong written and verbal skills
Languages
Skills
Job Location
Hung Hom-Hung Hom, Kowloon City
Hung Hom
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Location
Direction
Company Overview
Classy Wheeler ICT is a leading recruitment firm specializing in the Information and Communication Technology (ICT) sector. With a focus on mid to senior-level positions, they offer both permanent and temporary staffing solutions, supporting ICT talents in advancing their careers within a variety of specializations such as programming, infrastructure, cloud, data analytics, IT security, ERP, etc.
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