I. Job Overview

As the store manager of Tinson Design, you will be the core of retail operations and the navigator of business growth, directly reporting to the GM, and fully responsible for retail operations and performance breakthroughs. You will lead a cross-functional team of 20 or so professional talents (including promotion, sales and design departments), ensure that every link from market development to scheme design and from signing to conversion runs efficiently; at the same time, work closely with the engineering department, administrative finance department to coordinate store affairs, lead the team to achieve and surpass the company's strategic goals, and directly influence the company's development trajectory.

II. Core Responsibilities

1. Team leadership and sales empowerment (Leadership & Sales Conversion)

• Manage and guide the daily work of the promotion department, sales department and design department, optimize internal work processes, and enhance the overall combat effectiveness of the team.

• Closely monitor the sales team's customer acquisition situation and intervene to assist during key negotiation stages to ensure efficient signing; regularly review sales daily/weekly reports, provide training or solutions for low conversion rate segments, and conduct one-on-one counseling for salespeople.

2. Business development and performance breakthrough

• Expand diversified acquisition channels: proactively approach real estate developers, property management, social media KOLs, etc. cooperation, and continue to inject high-quality new customer resources into the company.

• Develop and implement market and sales strategies: Based on industry trends, plan quarterly and annual business strategies, monitor sales department order conversion rates, and lead the team to achieve and exceed monthly/quarterly sales targets.

3. Design quality and resource control

4. Market promotion and brand building

• Supervise and promote the team to conduct online and offline activities, enhance the company's brand exposure and customer flow in the interior design market, and maintain the company's leading market position.

5. Cross-department collaboration and customer relationships

• Personally participate in major project negotiations and high-value customer maintenance, build a complete customer relationship maintenance system, handle complex customer complaints and after-sales matters, and stimulate old customers to refer (Referral) to form a positive performance cycle.

• Three, position requirements

  • Qualifications: Have 10 years or above of interior design, home retail or high-end retail industry management experience, of which at least 2 years as store manager or equivalent management position.

  • Industry background: Those who have a deep understanding of the interior design process, decorating materials or space planning are preferred, those who have successful business development and team building experience are better.

  • Leadership: Have excellent leadership and team management skills, experience in leading a team of 10 people or more, able to effectively supervise and motivate the team, strong stress resistance ability, and good at resolving various conflicts in the team and business.

  • Data sensitivity: Proficient in analyzing sales data and market trends, able to adjust business strategies in real time based on data feedback, and with strong sales conversion awareness.

  • Psychological characteristics: goal-oriented, with an entrepreneurial mindset, dare to take responsibility, proactive, and responsible for the final team performance.

  • Language skills: Fluent Cantonese, good Mandarin, and English communication skills.