Role Overview

The Sales Gallery Assistant (GA) serves as the first point of contact for clients, delivering a premium customer experience while supporting property sales, gallery operations, and administrative coordination. This role combines hospitality excellence, product knowledge, and sales support to ensure a seamless and professional client journey.

Key Responsibilities

1. Client Engagement & Sales Support

• Welcome and register walk-in clients, verify client profiles, and ensure accurate completion of the registration process.

• Provide beverage recommendation, preparation and service with hospitality standards.

• Engage proactively with clients, introducing the company’s background, brand positioning, and project highlights.

• Identify client needs and deliver comprehensive project and product presentations, including conducting show unit viewings.

• Ensuring client comfort, monitoring satisfaction, and providing attentive table service.

• Collaborate closely with other team members to ensure seamless client experiences.

• Build rapport with repeat clients by remembering names, preferences, and previous interactions to deliver personalized service.

• Professionally manage client inquiries, requests and feedbacks promptly.

• Follow up on sales leads generated from marketing campaigns, online inquiries, and walk-in traffic.

• Support booking processes, loan applications, and assist with Sales & Purchase Agreement (SPA) documentations that send back to the Malaysia headquarter.

2. Product & Industry Knowledge

• Maintain in-depth knowledge of company background, development projects, products, and services.

• Stay updated on Malaysian real estate regulations, including state-specific minimum property prices for foreign purchasers.

• Understand legal requirements and restrictions applicable to foreign property buyers in Malaysia.

• Guide clients through the end-to-end property purchasing process with professionalism and accuracy.

3. Gallery Operations & Inventory Management

• Oversee day-to-day gallery readiness to ensure a well-organized, fully operational, and welcoming environment.

• Manage inventory and procurement of pantry supplies, beverages, snacks, and toiletries.

• Monitor stock levels, conduct weekly/monthly inventory checks, and coordinate timely replenishment based on consumption trends.

• Ensure proper storage of dry, refrigerated, and frozen goods in compliance with hygiene standards.

• Maintain pantry provisions for both staff and clients to support a premium hospitality experience.

4. Gallery Maintenance & Hygiene Standards

• Ensure the gallery, including washrooms, pantry, and storage areas, is consistently clean, sanitized, and well-maintained.

• Clear and reset client tables promptly, ensuring proper sanitation between visits.

• Operate dishwashing equipment to maintain hygiene standards and manage tableware storage.

• Oversee waste management and maintain cleanliness across all service areas.

• Ensure client safety and comfort at all times, including taking necessary action if facilities do not meet hygiene standards.

Requirements & Qualifications

Experience

• Proven experience in retail sales, business development, hospitality, customer service and administrative roles.

Communication Skills

• Fluent in Cantonese, Mandarin, and English.

• Strong interpersonal, presentation, and verbal communication skills.

• A team player

Technical Skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word) and CRM systems.

Core Competencies

• Strong negotiation and persuasion skills.

• Customer-centric mindset with a service-oriented attitude.

• Ability to work flexible hours, including weekends.

• Willingness to travel overseas for business training when required.

Education

• High school diploma, Diploma, or equivalent qualification.

Professional Appearance

• Maintain a high standard of personal grooming and professional presentation in line

with company brand standards.

• Female is expected with full makeup and tied up a bun or French twist for longer than

shoulder-length hair.