Responsibilities:

- Overseeing appointments, treatment room readiness, equipment maintenance, and the smooth workflow of the spa

- Hiring, training, scheduling, and motivating massage therapists, estheticians, receptionists, and support staff

- Resolving client complaints, personalizing treatment experiences, and ensuring overall guest satisfaction

- Managing invoices, inventory, and operational costs, while maximizing revenue

- Designing campaigns, loyalty programs, or seasonal packages to attract new clients and retain existing ones

- Ensuring adherence to health codes, hygiene standards, and local regulations

- Liaise with managerial team for development and operation

- Any other ad-hoc duties as assigned

Requirements:

- 5 years or more of relevant beauty management experience

- Familiar with professional beauty knowledge

- Experience working in beauty salons or SPA centre is highly preferred

- Excellent communication and interpersonal skills; fluent in Cantonese and English (Good command in Mandarin is an advantage)

- Leadership and problem-solving abilities

- Skilled in decision-making, adaptable, and analytical

- Strong sense of market trends in the beauty industry