At Absolute Hong Kong, we stand for love, inclusivity and diversity. Built on the foundation of supporting personal growth - physically, mentally and emotionally - Absolute is the place where change begins. We are looking for dynamic individuals who would like to inject their positive flair into the fitness & wellness industry!

This key role is accountable for the day-to-day operations of the studio, maintaining the overall experience for clients, as well as supervising the team, and ensuring multiple departments run smoothly. The Studio Manager ensures all the pieces are accounted for and connected, and also work in partnership with other managers as well as the corporate team, to ensure consistency and targets are met.

Job Responsibilities

Sales & Customer Experience

• Train the team in exemplary customer service and sales techniques.
• Lead the team to achieve sales targets.
• Oversee the quality of all service and solutions provided for member requests at the front desk and online customer service platforms.
• Work with Marketing team on implementing marketing campaigns and strategies.
• Growing revenue through proactively seeking new business opportunities and partnerships.

Team Management

• Manage a team of supervisors and customer success officers.
• Oversee the hiring process, schedule and training of customer success officers.
• Demonstrate excellent customer service, leading by example for all staff.
• Assist the team with difficult or complicated matters.
• Oversee and approve any changes in instructor schedule and classes due to illness/equipment fault/extreme weather.

Operations & Admin

• Oversee studio related administrative matters (e.g. ensure month end studio reports are done accurately and in a timely manner / instructor schedules are accurately published on Mindbody).
• Work with the Operations and Admin Manager to ensure that all the studios are in pristine and efficient working condition for the studio team (including equipment, hardware, fixtures etc).
• Work with the Operations & Admin Manager to set the studio process for all operations.
• Keep good relationships with clients, instructors, landlords and contractors for all studios.
• Work with the management team to improve efficiency and effectiveness of processes.
• Look for areas to increase efficiency and standards of the studios and optimise costs.

You Get to Enjoy:

• Complimentary Cycle and Pilates classes!
• An inclusive, fun working environment.
• The personal growth you seek - sharpening skills such as problem-solving, thinking on your feet, communications (people/social interactions) and even your own overall fitness and health!
• Career progression - we promote from within.
• Basic medical insurance for full time staff.
• Annual Leave for full time staff.
• MPF & Employee Compensation insurance according to Hong Kong laws.

Qualifications

• 3+ years in a team leader or supervisory role.
• Excellent organisational and leadership abilities.
• Outstanding communication and people skills.
• Experience working in the fitness & wellness industry is preferred.
• Familiarity with the Mindbody software is preferred.

We are only hiring individuals who have the right to work in Hong Kong.