- To assist in setting up, upgrade, distribution and relocation of workstations, network equipment and mobile devices

- To provide frontline and helpdesk service to users

- To diagnose and resolve technical problems, including the IT systems and peripherals on PC, LAN, VPN and mobile devices

- To interact and follow up with vendors for maintenance and fault reported

- To perform webmaster services to the websites under CMAB&;#8217;s purview

- To assist in housekeeping and monitoring the stock level of the inventory of IT supplies, and assist in their procurement and payment

- To update and maintain inventory records, preform physical checks and maintain procedure manuals and documentation

- To provide services, upon request, at remote offices or other locations on any days including Saturdays, Sundays and public holidays outside normal business hours occasionally

- To carry out other duties which may be assigned for achieving project objectives

Solid experience in user support

- Solid knowledge of Microsoft Windows 11, Microsoft Office, Apple iOS

- Experience in administration of Microsoft Exchange and Microsoft Outlook

- Experience in the Microsoft Active Directory Administration and File Server System

- Proficient in wireless/mobile email solution

- Experience in supporting video conferencing solution

- Experience in GOA applications, such as Centrally Managed Messaging Platform (CMMP), Notes/Domino email solution, Government Confidential Mail System, Open Source Departmental Portal and e-Leave is an advantage

- Experience in the implementation of remote access solution in particular the SSL VPN is preferred