Company Description: A leading commercial bank providing comprehensive financial services to corporate and individual customers. The institution is dedicated to driving digital transformation and delivering high-quality banking solutions across the region.

Location: Hung Hom / Lai Chi Kok

Nature: Renewable Contract (Secondment)

Job Title: Online Banking Center Manager (Outbound Telephone)

Candidates with varying levels of experience will be considered for the appropriate grade within the team.

Responsibilities

• Lead the digital transformation of remote banking and customer service centers by leveraging financial technology to empower business operations.

• Manage system requirements for remote banking platforms by identifying operational pain points and converting them into actionable business specifications.

• Oversee the full project lifecycle, including the initiation, promotion, and implementation of remote banking systems to ensure successful deployment.

• Coordinate comprehensive training and technical support for center staff to ensure effective utilization of system functionalities.

• Drive continuous improvement and system iterations to enhance user experience, increase operational efficiency, and reduce costs.

• Execute additional strategic assignments and tasks as directed by senior management to support department goals.

Requirements

• Possess a Bachelor’s degree or higher in Computer Science, Business Administration, or a related discipline.

• Demonstrate experience in implementing systems for remote online banking, contact centers, or call centers.

• Proven ability to create professional requirement prototypes and detailed Product Requirements Documents.

• Exhibit strong project management skills with the ability to integrate resources and communicate effectively with internal and external stakeholders.

• Maintain a goal-driven mindset with the capability to work under pressure and apply logical reasoning to complex problems.

• Proficiency in both written and spoken English and Cantonese is essential for professional communication.