Job Offer - Customer Service Representative (Part-time)

Company introduction:

We are Asia's leading "fintech+investor education" comprehensive service provider, since its establishment in 1998, its business has spread to 12 markets around the world, including China, Singapore, Malaysia, Thailand, Vietnam, Canada and South Korea. The group's headquarters is in Singapore, and it set up shop in Hong Kong in 2014, actively expanding the local market.

We own star products developed in-house, including:

Homily Chart intelligent stock analysis platform - helping you accurately capture market opportunities

HomilyLink stock investor learning platform - one-stop investment skills improvement

Financial Education Media Matrix - Stay close to market dynamics and master the latest financial knowledge

We are currently recruiting talents! We sincerely invite you, a person full of enthusiasm and vitality, to join our team and work together to promote the future development of financial technology and investment education!

Company Profile ：

We are Asia’s leading integrated service provider in FinTech & Investor Education, established in 1998 with operations across 12 markets, including China, Singapore, Malaysia, Thailand, Vietnam, Canada, and South Korea. Headquartered in Singapore, we expanded into Hong Kong in 2014 and continue to grow our local presence.

Our flagship products, developed in-house, include:

Homily Chart – Smart Stock Analysis Platform – Empowering data-driven investment decisions

HomilyLink – Investor Learning Platform – A one-stop hub for mastering trading strategies

Financial Education Media Network – Delivering cutting-edge market insights

With over 100,000 users worldwide, we are committed to helping individual investors overcome challenges and achieve sustainable wealth growth.

Now Hiring! We’re looking for dynamic and passionate talents to join our team—let’s shape the future of FinTech and investment education together!

Customer Service Representative (Part-time)

Job Responsibilities:

Responsible for customer reception work, including answering daily calls, handling appointment matters, and ensuring that each customer receives timely and professional services.

At the same time, we need to handle the problems that customers encounter when using the software, provide technical support and guide customers to correctly install related software and applications. In addition, we also need to help customers familiarize themselves with the basic operations of the software, ensure that they can smoothly use the company's products and services.

Work requirements:

2. Enjoy communicating with people, good at expressing yourself, and valuing team spirit.

3. Responsible, able to complete assigned tasks independently and be accountable for the results.

4. Fluent in Cantonese and Mandarin, with good language expression skills, able to effectively communicate with customers.

5. Have basic computer knowledge and software operation skills, be able to quickly learn and understand the functions and characteristics of the company's products.

Responsibilities:

1. Responsible for customer reception work,

2、Answer daily calls and make appointments,

3、Handle customer software issues,

4、Guide customers in installing software and apps.

5、Guide clients in software basic operations。

Requirements:

1. Enthusiastic and proactive, with a good attitude toward customer service and a focus on customer satisfaction.

2. Enjoy communicating with people and value teamwork.

3. Strong Sense of Responsibility.

4. Fluent in Cantonese and Mandarin.