JOB SUMMARY

The Sales Associate is responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. He/ she should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.

KEY RESPONSIBILITIES

• Represent the Brand – As an ambassador of Tory Burch and maintain store presentation standards

• Create the Customer Experience – Deliver extraordinary customer experience and build our brand one customer at a time

• Be Team Player – Demonstrate a strong sense of selling skills and sense of product knowledge, contribute to a positive atmosphere that is fun, professional, productive and team oriented. Strong partnership and communication with teammates.

• Drive the Business & Deliver Results – Proactively achieve and maximize sales, build and maintain new and existing customer relationships

• Operational Excellence – Adhere to all sales and operational policies and procedures, inventory management and provide assistance when necessary with operational and back of house activities

EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED

• F.5 or above

• For SA: 2+ years’ experience as a SA in a luxury fashion retail operation

• Strong personal selling and customer relations experience

• Sales driven and goals oriented

• Polished and professional

• Good verbal and written communication skills: English, Cantonese and Putonghua

• Ability to work in a fast paced and dynamic environment

• Ability to prioritize and excellent follow-up skills