• Supervise and lead a team of customer service to ensure customer satisfaction and efficiency via service hotline, email & LifeChat

• Handle and follow up on customer service calls and sales orders professionally, ensuring prompt resolution of issues and excellent customer service

• Customer centric mindset with commitment to provide high quality service

• Coordinate between internal departments and customers to ensure timely and accurate delivery of services

• Inventory calculation and ordering to maintain adequate inventory levels for sales team to meet customer demand

• Work with the Manager to handle sales team document preparation

• Undertake ad-hoc duties as assigned by Sales Manager

Requirements:

• Diploma or above in any discipline

• At least 5 years of relevant experience in operational, administrative, or customer service roles with minimum 2 years in supervisory role

• Proficiency in Microsoft office application, especially in MS Excel (Pivot Table and Vlookup)

• Organized, responsible, and capable of working independently with initiative

Benefits: Medical Insurance, Public Holidays, Birthday Leave, Additional Annual Leave, Discretionary Bonus, Staff Discount

Location: Kwai Hing

Interested candidates please click "APPLY NOW" and send detailed resume including current and expected salary and date of availability.

All personal data collected will be used for recruitment purposes only.

https://wa.me/60895351