Provide video conferencing(VC) operational support and maintenance across end user’s multiple HK Offices, which include a mix of BYOD meeting rooms, Microsoft Teams Room (MTR) systems, and legacy VC equipment, support day to day VC/AV operations, townhalls, executive meetings, and live hybrid events.

Provide daily operational support for meeting room Video Conferencing equipment.

Maintain and support conferencing and audio‑visual systems, including event-related systems such as Crestron/Extron control systems, Video Matrix switchers, Product knowledge on Extron, Crestron, Biamp, QSC, Dante audio devices, and other DSP, AV mixers, or control platforms.

Provide live event support, with a strong focus on hybrid and virtual events.

Demonstrate a solid understanding of streaming concepts and workflows.

Read and interpret basic system line diagrams and technical schematics.

Understand fundamental network infrastructure, with emphasis on AV and media networks.

Independently diagnose and resolve system faults and technical issues.

Manage and troubleshoot video conferencing platforms, including WebEx, Zoom, and Microsoft Teams.

Liaise with vendors to coordinate technical support, equipment replacement, and issue resolution within required timelines.

Provide high-quality customer and technical support, including for VIP and executive-level stakeholders.

Manage small-scale AV/VC system projects and collaborate effectively with internal teams, external trades, and vendors.

Perform health checks on all AV/VC systems, ensuring equipment readiness before business hours.

Provide onsite Event & Townhall Support for townhalls, hybrid events, leadership meetings, and livestreams.

Operate event equipment: Mixer, switcher, microphones, PTZ cameras, encoders, Webinars, MS Teams Live Events, Zoom, or enterprise streaming platforms.

Conduct rehearsals, technical run-throughs, and production setup.

Support audio, lighting, video feeds, and recording as needed.

Coordinate logistics with PSD, Corporate Communications, and site teams.

Occasional early morning, evening, or weekend support for major events.