Company Description: A leading Hong Kong-based financial institution providing comprehensive retail and corporate banking services, with strong expertise in digital and remote banking solutions.

Location: Hung Hom, Hong Kong

Nature: Renewable Contract

Job Title: Assistant Customer Service Manager (Remote Banking Centre)

Responsibilities

• Supervise daily customer service operations in the remote banking center

• Support the Centre Manager in overseeing a team of 5–7 staff members

• Ensure service quality and compliance with internal policies and regulatory standards

• Handle customer inquiries and resolve issues promptly and professionally

• Monitor team performance and provide coaching to improve efficiency and service delivery

• Assist in workflow improvements and contribute to process optimization initiatives

• Prepare reports and updates for management review

Requirements

• Bachelor’s degree or equivalent qualification in business, finance, or related discipline

• 2–5 years of customer service or banking experience, ideally in remote or online banking operations

• Prior experience in major Chinese banks such as CCBA, BOCHK, ICBC, or CITIC is highly preferred

• Strong communication and interpersonal skills with the ability to lead and motivate a team

• Detail-oriented, organized, and able to manage multiple tasks under pressure

• Good problem-solving skills and customer-focused mindset

• Proficiency in both English and Chinese, with strong written and verbal skills