Customer Service

This position plays a crucial role in fostering relationships with our clients' customers. It involves addressing feedback in a positive and professional manner.

Duties

• Handle both verbal and written customer feedback in a tactful, timely and professional way
• Collaborate with other departments to manage customer feedback requiring further investigation
• Respond to customers promptly
• Communicate with relevant departments regarding customer feedback to assess potential corrective actions and future enhancements
• Suggest improvements to the Customer Support Management team for operational efficiency and customer satisfaction
• Perform additional tasks assigned by the Customer Support Management team

Requirements

• Bachelor's degree (advantageous in English, Chinese, or Translation)
• Significant experience in customer relationship management is advantageous. Experience in call centers or customer service is beneficial.
• Necessary skill to draft professional business correspondence
• Exceptional proficiency in both spoken and written English and Chinese
• Fluent Mandarin is preferred
• Refined communication, negotiation, and influence abilities
• Proficiency in handling situations maturely with strong analytical and problem-solving skills
• Outstanding interpersonal skills with a positive outlook and customer-centric mindset
• Capable of working under pressure and meeting tight deadlines
• Strong team player who can also work independently
• Effective listening and probing skills to identify and comprehend customer needs
• Competent in using MS Office and Chinese word processing software
• Willingness to work on weekends and public holidays regularly