品質保證員（呼叫中心）

香港Epro Telecom是市場上主導的多媒體聯絡中心服務提供商之一，自1990年成立以來，一直是本地外包業務的先驅。作為ETS集團的一部分，該公司在香港設有全天候、全年無休的多媒體外包聯絡中心運營，並獲得ISO 9001和ISO 27001認證。Epro Telecom為銀行、保險、電信和政府部門等多個行業提供專業的聯絡中心服務，包括內、外線客服外包、人員派遣、聯絡中心設施管理與托管，以及聯絡中心系統解決方案。此外，公司亦擁有自己的研發團隊，自2000年起便設計並開發了專利的WISE-xb多媒體聯絡中心系統，該系統已廣泛應用於香港的各大企業和政府部門。 Epro Telecom in Hong Kong is one of the leading providers of multimedia contact center services in the market, pioneering local outsourcing businesses since its establishment in 1990 as part of the ETS Group. It operates round-the-clock, year-round multimedia outsourced contact center operations in Hong Kong and has been certified with ISO 9001 and ISO 27001. Epro Telecom offers professional contact center services to various industries including banking, insurance, telecommunications, and government sectors, encompassing call center outsourcing for both inbound and outbound calls, staffing provision, management and hosting of contact center facilities, and contact center system solutions. Moreover, the company boasts an in-house R&D team that has been designing and developing proprietary WISE-xb multimedia contact center systems since 2000, which have been extensively utilized by major corporations and governmental bodies across Hong Kong.