Frequently Asked Questions

A: Log in via the App → Tap "Profile" at the bottom right → Tap "Settings" at the top right → Select "Account Settings" → Scroll down and tap "Delete Account". Note: Please backup important data before deletion. This action is irreversible.

A: Contact our support team via email at contact@offertoday.com to verify your account status.

A: Log in via the App → Tap "Profile" at the bottom right → Go to "Other → Switch" to change your role.

A: New users receive system recommendation bonuses. Frequent logins, profile updates, or proactive user outreach may algorithmically identify you as a "Highly Active User", boosting visibility. This is part of our normal mechanism.

A: App users: Profile → Settings → Notification Preferences → Toggle specific alerts. H5/Web users: Requires backend authorization, please contact support team (processed in 1-5 business days).

A: App users: Long-press the message → Select "Delete". Web/H5: Not supported. Please use the app for this function.

A: Profile → Common → Online Profile → select the section you need to modify → Edit and click "Save" to update.

A: Don't just listen to what the other party says. Before applying for a job, you can do a simple "fact check" yourself using the following steps: (1) Based on the company name disclosed on the job page, confirm whether the company exists through the Companies Registry. (2) Search for the company name on a search engine to see if there are any negative reviews or news reports. (3) Pay attention to the contact information: Legitimate companies usually have a fixed office address, official website, and corporate email (e.g., @companyname.com), rather than just using a personal mobile phone number or a free email address (e.g., @gmail.com).

A: All job postings on OfferToday — including job titles, responsibilities, working hours, and salary information — are provided directly by the employers. If, during the interview process, an employer makes unreasonable demands or the employment terms offer differ from what is listed on OfferToday, please notify us immediately. To protect yourself from fraudulent job offers, pay close attention during the interview to the employment terms (including salary structure, pay schedule, and rest day arrangements), clarify the job scope and entry requirements, and take stock of the work environment. Above all, always verify that the nature and content of the work are fully lawful — never accept a position involving illegal activities simply out of urgency to find employment.

A: Use our "Report" feature immediately with evidence (e.g., chat screenshots). Our team will investigate within 5 business days.

A: Our Business Development team provides 1-on-1 consultation. For efficiency, send your contact details (phone/email/contact person) to contact@offertoday.com or call (852) 2594 9668. We will assign a specialist to discuss customized recruitment solutions.

A: We offer multi-channel exposure: Website homepage banners & "Top Employers" sections. Promotions via official social media like Facebook/Instagram. For customized campaigns, contact contact@offertoday.com or call (852) 2594 9668.

A: Pin Card is a value-added service enhancing job visibility. Employers can apply Top Job Boost Card during job posting to prioritize listings in search results. Limited-time offer: New users receive free Top Job Boost Card. Contact us via contact@offertoday.com or (852) 2594 9668 for details.

A: Non-local companies must provide a valid Hong Kong Business Registration (BR) Certificate. Once verified, full recruitment features will be unlocked.

A: We currently positioned as a direct communication platform between employers and job seekers and does not offer RPO services. However, new users can enjoy complimentary promotions (homepage ads, Top Job Boost Card, social media exposure) and receive 1-on-1 business customization services. Feel free to contact customer service at contact@offertoday.com or call the customer service hotline at (852) 2594 9668.

A: Email contact@offertoday.com or call (852) 2594 9668 (Mon-Fri, 9:30 AM - 6:00 PM HKT).

A: Please check spam folders/SMS blocking settings. If unresolved, please contact customer service to verify your registered mobile/email.

A: First, please ensure your OfferToday profile details are accurate and updated. If the information on the platform is correct but Google shows errors, it may be due to a delay in Google's data updates. Generally, Google will automatically update search results regularly.

A: Before posting jobs on OfferToday, employers are required to submit valid supporting documents, such as a Business Registration Certificate and Certificate of Incorporation. Our review team cross-checks the submitted information against official records from sources such as the Hong Kong Companies Registry and GovHK to verify the company's identity and registration status. After an account is registered, OfferToday also continuously monitors recruiter activity on the platform. If any unusual activity is detected, we may request additional supporting documents, such as a recruitment authorisation letter or photos of the company's office premises, for further verification. Relevant verification records are also retained for future reference.

A: OfferToday has a recruitment content review process in place to help identify and prevent fraudulent job postings. We review information submitted by employers, including company profiles, job details and photos of office premises. If a posting is suspected to be fraudulent or found to violate our platform rules, it will not be published. For jobs that have already been published, if we receive a report from a job seeker, we will review the reported information together with the job details, company information and relevant communication records. If the report is confirmed to be valid, the job posting will be removed, and appropriate action may be taken against the recruiter's account, including warnings, feature restrictions or account suspension. In addition to user reports, OfferToday continuously monitors unusual recruiter activity and may take appropriate action based on the circumstances.

A: Each job posting on OfferToday includes a reporting option. If you notice anything suspicious about a job posting or recruitment activity, we recommend reporting it directly through the relevant job page so that we can access the necessary job and recruiter information for further review. You can select the relevant reason for reporting, including discriminatory or offensive language in a job description, false job information, inaccurate company information, or other suspected violations of our platform rules. Where possible, please also provide supporting evidence, such as communication records, screenshots, payment requests or other relevant materials, to help us investigate the case. Until the situation has been verified, avoid making any payments or providing additional sensitive personal information. If you suspect that fraud or a scam may be involved, you should also consider seeking assistance from the Hong Kong Police Force or other relevant government authorities.

A: OfferToday does not charge job seekers any fees for searching or applying for jobs through the recruitment process. If a recruiter asks you to pay a deposit, training fee, administrative fee or any other payment during the application process, we recommend pausing the transaction and verifying the recruiter's identity first. If you have any concerns about a recruiter or job posting, please stay alert and verify the information through OfferToday's official channels.

A: OfferToday takes the protection of users' personal data and privacy seriously. Personal data is collected, used and disclosed in accordance with our Privacy Policy and your relevant privacy settings. You can also manage the visibility of your profile through the privacy settings in your account. For more information about what information may be visible to recruiters and how to adjust your profile visibility, please refer to your privacy settings and our Privacy Policy.

A: Please stay alert if someone asks you to make an upfront payment, provide banking passwords or other sensitive financial information, or submit personal information through an unfamiliar or suspicious link during the recruitment process. Avoid making payments, clicking on suspicious links or providing sensitive information until the sender's identity has been verified. If you receive an email, message or social media communication claiming to be from OfferToday, you can verify its authenticity through the following official channels: ・Official contact email: contact@offertoday.com ・Customer service hotline: (852) 2594 9668, available Monday to Friday, 9:30 AM–6:00 PM ・Official OfferToday social media accounts listed on our website If you are unable to verify the sender's identity, we recommend stopping further communication or sharing of information until you have confirmed it through one of the official channels above.