Desktop Application Operations Engineer

Description:
Responsible for technical support and implementation of desktop application products on behalf of the company, with more than 3 years of related work experience; closely cooperate with customers to assist in deployment, management, and optimization of various desktop application products, ensuring successful implementation of solutions and customer satisfaction; proficient in multiple desktop application products such as WPS Office, Coremail, FeiShu, Inspur CloudSea, todesk, AnyShare.

Main Responsibilities:
1. Provide technical support for desktop application products to customers, including deployment, configuration, and maintenance of solutions like WPS Office, Coremail, FeiShu, Inspur CloudSea VDI, todesk, AnyShare.
2. Deploy virtual desktop infrastructure (VDI).
3. Solve technical issues encountered by customers during use of desktop application products, provide prompt and effective troubleshooting services.
4. Write and maintain technical documentation, provide training, ensure that customers can master the use of the product.
5. Maintain close contact with pre-sales, sales teams, and customers, collect feedback, continuously optimize product deployment and user experience.

Job Requirements:
1. Bachelor's degree in computer science, information technology, or related fields, or equivalent work experience.
2. At least 3 years of experience in supporting desktop applications or technical support.
3. Proficient in Linux operating systems, with experience in deploying office software, file sharing, remote applications, and virtual desktop systems, particularly WPS Office, Coremail, FeiShu, Inspur CloudSea, todesk, AnyShare products.
4. Basic knowledge of networking and security, able to identify and resolve network issues related to desktop applications.
5. Excellent communication and problem-solving skills, capable of efficiently handling customer requests.
6. Team spirit, collaborate closely with sales and customer service teams to enhance customer satisfaction.


1. Familiar with the application and deployment of Chinese products such as WPS Office, Coremail, FeiShu, Inspur CloudSea, todesk, AnyShare.
2. Familiar with automated deployment and scripting (such as PowerShell) for desktop applications.
3. Strong ability to write technical documents and conduct user training experiences.
4. Prioritize candidates who are fluent in Cantonese and English.